How do I contact customer service?
Have a question or need help with your order? Send us an email at contact@cayrunner.com and our team will get back to you as soon as possible.
What is a 'Cayrunner' And where does the word come from?
"Cayrunner" blends "cay" (small island) and "runner" (swift, evasive), rooted in pirate and smuggling history through Caribbean reefs. Today it evokes boating culture, island lifestyle, and tropical escapism—outlaw swagger repackaged as relaxed coastal adventure.
Promo codes? Do you have any active discount codes or sales?
Yes! We regularly run promos and discount codes. You can find current details on the homepage.
We also periodically share codes on our social channels, so be sure to follow us to stay in the loop:
Size guide, explanation? What size should I get? Where is the size chart?
We know sizing can vary between styles, so we've put together a detailed size guide to help you find your best fit. You can view it here: Sizing Chart
We recommend checking the chart before ordering, since fit can differ slightly depending on the garment style and fabric.
What payment methods do you accept?
We accept all major credit cards, along with Apple Pay and Google Pay for a quick and secure checkout.
Do you ship Internationally to other destinations outside the US?
Yes! We ship to most countries around the world. At this time, we do not ship to countries within Europe.
Why do you not ship to Europe?
The regulations, customs requirements, and tax laws (such as VAT compliance and import taxes) that come with shipping to Europe are excessive, and we're not willing to devote our time and resources to complying with them. Because of this, we've made the decision not to ship to European countries.
We appreciate your understanding.
Can I modify or cancel my order after placing it?
Since our items are custom printed, we have a limited window to make changes. If you reach out quickly after placing your order, we may be able to cancel or modify it before it enters production. Once an order has gone into production, we're unable to make changes or cancel it.
If your cancellation is approved, you'll receive a refund; however, please note that transaction fees incurred during the original order will be deducted from your refund.
How long does it take to receive my order?
Since every Cayrunner item is custom printed just for you, here's what to expect:
Because each piece is made to order, we ask for a little patience — but it means you're getting a product made specifically for you, not pulled from a warehouse shelf.
How much is shipping and how long does it take?
Shipping costs and delivery times both depend on your location.
How can I track my order?
As soon as your order ships, you'll get tracking info so you can follow its journey to your door. This is typically sent to the email address used at checkout, so keep an eye on your inbox once your order is on its way.
How should I care for my Cayrunner apparel?
Always follow the specific care instructions on your garment's label first — they're tailored to that item's fabric and construction.
As general guidance for keeping printed designs looking their best:
With a little care, your piece should stay vibrant wash after wash.
My order arrived damaged, what do I do?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
If the issue is confirmed, we'll arrange a replacement or issue a refund at no additional cost.
For full details, visit our Returns & Refunds Page.
What is your return and exchange policy?
Since every item is custom printed just for you, our return and exchange process has a few specific details worth knowing. You can find the full policy here: Returns & Refunds Page.
If you have a question that's not covered there, feel free to reach out — we're happy to help.
If you don't see it, be sure to check your spam or promotions folder — and reach out if you're still having trouble finding it.
Is AI used in designs?
We’re not going to lie to you… Yes, we do use AI as part of our design process — but every design starts with a human idea. Our team develops the original concept, then may use AI as a tool to help bring that vision to life. From there, every design is reviewed, refined, and approved by a human before it ever becomes a product.
So while AI can play a role in the process, the creativity, direction, and final quality control are always human.
Will the design look exactly like it does on my screen?
We do our best to represent every design as accurately as possible, but a few factors can cause slight variations between what you see on screen and what arrives at your door:
These differences are usually subtle, and we stand behind the quality of every piece we send out. If something ever feels significantly off from what you ordered, reach out — we're happy to help.
