Because every product is made especially for you after you place your order, we do not accept returns or exchanges for:
Please review your order carefully before completing your purchase.
This does not affect your statutory rights under applicable consumer protection laws.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
If the issue is confirmed, we'll arrange a replacement or issue a refund at no additional cost.
Lost Packages
If your package appears to have been lost in transit, please contact us and we'll work with the shipping carrier to investigate.
If a package is marked as delivered by the carrier but cannot be located, we may ask you to contact your local postal service before a replacement or refund can be considered.
Refunds
Where a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your payment provider to process the refund.
Contact Us
If you have any questions about your order, we're happy to help.
Email: contact@cayrunner.com
We aim to respond within 1–2 business days.
